Refund Policy

The Valley do not accept returns or exchanges. ALL SALES ARE FINAL

Please note that The Valley cannot be held responsible for any lost or misdirected parcels. It's crucial to verify the accuracy of all provided information before placing your order to avoid potential mailing issues or other mishaps.

In the unlikely event that you receive a product that is proven to be fake or not authentic, we offer a money-back guarantee. For the refund to be processed, the item must be returned in the same condition as received, unworn, and in its original packaging.

For any additional inquiries or concerns, please reach out to our Customer Service team via email at thevalleyphilippines@gmail.com.